Terms and Conditions

SHIPPING

  • Once an order is placed it cannot be canceled. Once the order is received, you can send the item back following these simple instructions here
  • For Domestic orders, please allow 3-5 business days for order processing and verification. For international orders, please allow 5-7 business days for order processing and verification
  • To protect our customers, Zen 5 is unable to change/intercept the shipping address of a package to alter its delivery, we will only ship to the address provided at checkout.
  • Due to our Fraud Protection Policy, all online orders are required to have identical Billing and Shipping Addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed.
  • We are unable to combine shipping on multiple orders

INTERNATIONAL

  • Zen 5 now ships international. Please note, you will be paying for shipping only at checkout. Taxes and Duties are not calculated at checkout and you, the customer are responsible for paying these Taxes and Duties at the time of delivery. These are not calculated by Zen 5 and any refusals or return shipping will not be reimbursed.

 

 LOST OR STOLEN PACKAGE

  • We are not responsible for any lost, stolen shipments. However, if your package does not arrive please contact customerservice@Zen 5.com to initiate a UPS Claim.

 

 RETURN/EXCHANGE POLICY

  • For your convenience, Zen 5 offers our customers the option to return within 30 days of purchase excluding certain products (For Example Final sale items and International Orders). Please enter the email used for your order and follow the instructions on our Return Portal to receive your instantaneous electronic shipping label and tracking number. The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. Any Zen 5 products that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. Zen 5 does not accept any worn or damaged products.  For returns, customers will be granted an online gift card equal to the amount of item(s) returned, minus an $8 shipping fee. Original shipping cost will not be reimbursed. A shipping label will be generated upon request of a return or exchange.